Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Terms & Conditions
Cancelation Policy
Cancelation must be done 5 days before delivery is scheduled for full refund.
- Any item canceled 3 days of the delivery/ will-call date incurs a 65% fee.
- There are no refunds for items or orders canceled within a day of the delivery date.
- Should an item be canceled or refused at delivery, a refund will not be provided.
- There is no refund for items received but not used.
WHAT IF I WANT TO RESCHEDULE MY EVENT?
- An order can be transferred to a new date if we are advised in writing more than 5 days prior to the delivery / will-call date.
- The items on your order are subject to availability as we cannot guarantee the same items on your order will be available for the new date.
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WHAT IS THE PROCEDURE FOR PICKING UP AN ORDER?
- The pickup and return of orders will be scheduled by a team member. After you place your order you will receive a date and time to pickup your order, between 9am and 4pm.If you miss your scheduled appointment, please call us to reschedule. If you arrive outside of your scheduled window, we will accommodate you as soon as the other scheduled customers’ orders have be processed.
- Upon arrival, please call us at 484.957.0076 we will bring the contract and items outside to your vehicle.
A valid PA driver’s license is required to be shown and will be recorded with your contract. - The individual picking up the order must be over 18. We can not release any equipment to minors.
Depending on the size of your order our staff can assist with loading your vehicle. You need to have the vehicle cleared with seats folded down if needed.
Our staff are not permitted to enter or move items inside your vehicle. They are not permitted to tie down doors, secure equipment, or place any items on the roof of vehicles. - You are responsible to safely secure rental items for transport. Damages due to improper transport are not covered by Damage Protection.
Be sure your vehicle has adequate space to transport your order prior as refunds are not provided for items that don’t fit.
WHAT ARE YOUR NORMAL DELIVERY HOURS?
- We typically deliver orders between 9am and 5pm Monday through Friday. We are available to make deliveries 24/7/365.
- If you’re going to pick up and/or return your order, our warehouse is open 9am to 4pm Monday through Friday.
- Our warehouse is by appointment 9am to 4pm Monday through Friday.
FAQ Second Version
How Far do you deliver?
Please contact us (484) 957-0076 for delivery coverage area.
How Do I Track My Order?
Click this link “Track Your Order”
Please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
How Do I Place an Order?
- You can place on order through our website by selecting your product form our online store and proceed to checkout
- Call us at: (484) 957-0076 to place your order
- Email us: Thomaspartydecor@gmail.com
How Should I to Contact if I Have Any Queries?
- You can contact us by clicking here and send us your query
- Call us: (484) 957-0076
- Email Us: Thomaspartydecor@gmail.com
Do I Need an Account to Place an Order?
No. All you need is major credit or debit card to place your order