Please Note:

Delivery the day before your event is a courtesy we extend whenever possible. However, we require time to set up for the current day's events before attending to the next day's setups. Please understand that some clients have tighter schedules and require same-day setup and breakdown.

When you receive your invoice, the delivery estimate indicates a window of time, not an exact delivery time. We will ensure delivery within the estimated time frame.

Cancellation Policy:

To cancel an event and receive a full refund, we require at least one week's notice prior to the scheduled event date.

If cancellation occurs with less than one week's notice, a store credit will be issued, valid for use within one year from the date of the canceled invoice.

Please note that store credits are non-transferable and can only be used for future events or services provided by our company.

Payment Policy:

- Payments are due immediately upon receipt of the invoice. Failure to pay promptly will result in invoice cancellation.
- A 10% late fee will be applied to unpaid balances after 1 day.
Accepted payment methods:
- Credit/Debit Card (subject to 4% processing fee)
- CashApp
- Apple Pay
- Venmo
- No personal checks accepted. Company checks must be clear before the event setup.
- Payments are only considered made when funds are received by our company.

If you have any questions or concerns about our payment policy, please don't hesitate to reach out to us.